*Products eligible for return/exchange must be "Like New", unused, undamaged, and must contain all original product packaging and accessories. Once your return is received and inspected, we will send you an email to notify you that we have processed your return and refund (less a 15% or 40% restocking fee*) to your original method of payment.
SAFARI SWING FREE
Therefore if a customer needs to return a commercial bounce house or swing set, the customer will be responsible for BOTH return shipping and initial outbound shipping cost originally covered by The Outdoor Play Store as part of the free shipping promotion. These items are extremely expensive to ship, between $300 to $800.
Please note: 30-Day No Hassle Returns policy does not apply to commercial bounce houses & inflatables as well as Playsets/Swing Sets. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay return shipping and restocking fee.
SAFARI SWING FULL
If repair or replacement in not available, you will receive a full refund.Īt The Outdoor Play Store we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a manufacturing defect is found, we will repair or replace it for you contingent upon the manufacturers policy. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Contact us immediately if your package arrives damaged. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. No replacement or refund will be given on “Delivered” orders.Īn adult must be present upon delivery of products to inspect and sign for goods received. Once an order shows as “Delivered” to the shipping address, as a result of the tracking information provided through the freight/shipping company, The Outdoor Play Store is not responsible for any “nonreceivable” situation. Please see "Cancellations" below for more info. If you have not received tracking info within 3 days after the lead time posted at the top of the product page, please contact us at Once an order has shipped, cancellation will not be permitted. If you will not be home at time of delivery, please contact and we will work to arrange a will-call pick up at your nearest UPS or FedEx location.Īn email with tracking info will be sent to the customer within 24 hours of the order being shipped. If customer does not order a liftgate, and refuses delivery due to not being able to unload the product, it will result in the customer being charged for return shipping & original free shipping. Residential liftgate service is available for an additional $75, and ensures that a special truck capable of lowering your product to ground level is used to deliver your product. If you don't order a liftgate you will need to be prepared to unload the product from the truck and haul the item(s) into your home.
SAFARI SWING DRIVER
This means that the truck driver stops in front of your home and you unload the cargo at the back of the truck. We do not ship to APO/FPO or PO BOX addresses.ĭepending on the size of the item(s), a freight carrier may be used.Īll commercial bounce house orders are delivered curbside via freight shipping. Most shipments are shipped via FedEx or UPS. This is located at the top of the product page right below the "Add To Cart" button. Once the product(s) ordered are ready for shipment, the item(s) will be shipped.Īll orders are shipped within the lead time posted on the product page.
If the item ordered is out of stock, on backorder, or otherwise unavailable, The Outdoor Play Store will let the customer know via email. Once the order is received, The Outdoor Play Store immediately reaches out to its suppliers to confirm the item ordered is in stock and ready for shipment. This means that The Outdoor Play Store has received the order in the system. Once an order is placed, a confirmation email will be sent. If you are outside of the continental USA and would like to place an order please contact us at Confirmation All orders to the lower 48 continental United States ship free.
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